Privacy Policy

Privacy Policy

Introduction

Welcome to https://tile-cleaning-experts-for-ceramic-and-porcelain-floors.storysurge.net (hereafter referred to as “Tile Cleaning Experts,” “we,” or “our”). We are dedicated to maintaining a transparent and secure online environment for our users, ensuring the protection of your privacy and personal data. This Privacy Policy outlines our practices regarding the collection, use, and disclosure of information from our website visitors and service users.

Scope

This policy covers all aspects of our online presence, including but not limited to:

Please note that this policy does not extend to third-party websites or services linked from our platform. These entities have their own privacy policies, and we encourage you to review them before providing any personal information.

Processing Activities

This policy is designed to cover various user interactions, including:

  1. Authorized User Access: When you create an account and use our applications or services as a registered user.
  2. Website Visits: Any activity on our websites, including browsing sessions, page views, and form submissions.
  3. Communications: Receiving marketing emails, newsletters, or any other form of communication from us.

Personal Data Collection

We collect multiple types of personal data to enhance your user experience and provide tailored services:

  • Account Information: This includes usernames, email addresses, and password hashes.
  • Payment Details: Credit/debit card numbers, expiration dates, and billing addresses (collected securely through PCI-compliant gateways).
  • Financial Records: Transaction history and payment summaries for our service users.
  • Purchase Data: Items purchased, quantities, prices, and order dates.
  • Mobile Device Identifiers: Unique device IDs, operating system types, and mobile network information.
  • Location Data: GPS coordinates or IP addresses to provide location-based services.
  • Feedback and Reviews: User-submitted comments, ratings, and reviews.
  • Social Media Profiles: Information obtained with your consent from social media platforms for social login or sharing features.
  • Product Preferences: Your choices regarding our products and services.

We collect this data through direct user input, automated systems (such as cookies and tracking technologies), and third-party providers who assist us in delivering services.

Cookies and Tracking Technologies

We employ cookies and similar technologies to enhance your experience on our website:

  • Strictly Necessary: These ensure basic functions of the website, like secure login.
  • Preference Cookies: Remembering user preferences for a personalized experience.
  • Analytics Cookies: Tracking website usage statistics for performance improvements.

Users can manage their cookie choices through our Cookie Manager, allowing them to control non-essential cookies.

Data Retention and Deletion

We adhere to data retention policies that balance legal requirements, business needs, and your rights:

  • Personal data is retained as long as necessary for the purpose it was collected, unless a longer period is required by law.
  • Once the data’s purpose is fulfilled, or when you request deletion, we securely erase or anonymize the information.

Security Measures

The security of your personal data is paramount to us. We implement robust technical and organizational measures:

  • Encryption: Data is encrypted during transmission and at rest using industry-standard protocols.
  • Third-Party Processing: We engage secure third-party service providers to process sensitive data on our behalf, ensuring compliance with this policy.

Children’s Privacy

We are committed to protecting the privacy of minors. Our services are not intended for individuals under 18 years old, and we do not knowingly collect personal information from such users.

Your Rights

Depending on your location, you may have specific rights regarding your personal data:

  • Access: The right to request access to the personal data we hold about you.
  • Rectification: Correcting inaccurate or incomplete data.
  • Erasure (Right to be Forgotten): Deleting your personal data upon request, subject to legal exceptions.
  • Restriction: Limiting the use of your data in certain circumstances.
  • Data Portability: Obtaining a copy of your data in a portable format.
  • Objection: Opposing the processing of your data for specific purposes.
  • Non-Discrimination: The right to be treated fairly and not face adverse decisions solely based on exercising your data rights.

To exercise any of these rights, please contact our Data Protection Officer using the information provided below.

Changes to Privacy Policy

We may update this policy from time to time to reflect changes in our practices or legal requirements. Any significant changes will be announced on our website with a notification sent to registered users.

Contact Us

For any privacy-related inquiries, data requests, or complaints, please contact us:

  • Email: contact@tile-cleaning-experts-for-ceramic-and-porcelain-floors.storysurge.net
  • Mail: [Our Physical Address] (for formal written communications)

We appreciate your trust in us, and we are dedicated to maintaining the highest standards of data protection.